GluteHouse Membership Guidelines

Weekly Training + Booking Sessions

Weekly Training

Membership includes four workouts per week. Each week you can complete one each of; GluteHouse ‘A’ - ShredHouse ‘A’ - GluteHouse ‘B’ - ShredHouse ‘B’

  • ‘A’ Workouts are offered Monday through Wednesday

  • ‘B’ Workouts are offered Thursday through Sunday

Completing both ‘A’ or ‘B’ workouts on the same day is allowed.

Members are not permitted to do ‘A’ Workouts on ‘B’ days or ‘B’ Workouts on ‘A’ days.

Booking Sessions

Sessions are available to book up to 3 days in advance. Sessions can be booked up to 30 seconds before the session start time, as long as a slot is available.

Missed workouts do not roll over to the following week/cycle.

Cancelling/Rescheduling Sessions + Arriving Late + No-Shows

GluteHouse does not offer session rescheduling - sessions must be cancelled and then rebooked. We understand that things happen - this policy is here to keep sessions running smoothly and fairly for everyone.

We’re unable to make last-minute session changes through calls or messages. Please use the options below and refer to the Make-Up Sessions section for next steps.

Cancelling 2+ Hours in Advance

  • If you cancel a session at least 2 hours in advance of your booked start time, you can book a new session without issue.

Cancelling Within 2 Hours of Your Session

  • Cancellations made within 2 hours of your booked session do not automatically result in a late cancel fee.

  • Cancellation within 2 hours of your booked session will require a make-up session in order to book another workout.

👉 Details on how to get and use a Make-Up Session are outlined in the Make-Up Sessions section below.

If You’re Running Late

  • If you expect to be more than 20 minutes late, we recommend cancelling the session and using a make-up session to book a new workout.

  • If you arrive a few minutes late and an open slot is available, the coach will offer it to you.

    → Slot availability is not guaranteed - if you want to ensure you get your preferred session time, cancelling and rebooking with a make-up session is the safest option.

Running Late + No Slots Available Upon Arrival

  • Late-arriving members will begin at the station they are scheduled to be on at the time of arrival.

  • When possible, we’ll do our best to get you back to any missed stations at the end of the session.

No-Shows

  • Missing a session without cancelling results in a $12 No-Show Fee.

  • The system will automatically mark you as a no-show if you are 20 minutes late.

  • You may cancel your session up to one minute before the start time to avoid a no-show fee.

Make-Up Sessions

  • See section above for when a Make-Up Session is needed.

  • (2) Complimentary Make-Up Sessions are included each cycle.

  • Each Make-Up Session after is $7.

Step 1: Click into the new session you want to book. Promo code for complimentary make-up sessions is in ‘Step 6’.

Step 2: Click “Continue to Select Package”.

Step 3: Tap the ‘Make-Up Session’ image and then click “Add to Bag and Continue”.

Step 4: The promo code for two free make-ups will be listed right above your name (you will enter the code on the next screen).

Step 5: Click “Book Session”.

Step 6: Enter the promo code where it says “Have a code?” and click “Checkout”.

Step 7: Click “Complete Checkout” and your session will be booked.

Note: If you complete the above steps and the system still does not let you book the session, send us an in-app message and we will book the session for you.

Waitlist

If a session is full, you’re welcome to add yourself to the waitlist.

  • You may join multiple waitlists at the same time.

  • You can still book another session for a different day or time while remaining on one or more waitlists.

  • If a spot opens up, you’ll receive a notification letting you know the session is now available to book.

Please note:

  • Being on the waitlist does not automatically book you into the session.

  • If multiple members are on the same waitlist (max of 3), open spots are booked first come, first served.

We recommend keeping notifications enabled so you don’t miss an opening.

Working + Transition Clock

Each workout runs on a structured timer to keep sessions flowing smoothly and ensure everyone has access to equipment.

Green Timer - Working Clock (8 Minutes)

  • The green 8-minute timer is your working time at each station and begins at your scheduled start time.

  • This is when you complete your prescribed sets and reps.

Yellow Timer - Finish + Reset (1 Minute)

  • When the green timer ends, a bell will ring and the 1-minute yellow timer begins.

  • This minute still belongs to you and is used to:

    → Finish your final set (if needed)

    → Wipe down equipment

    → Put weights away

Red Timer - Transition (1 Minute)

  • The 1-minute red timer signals that it’s time to move to the next station.

  • This time belongs to the member coming onto the station, all members should transition promptly when the red timer begins.

Taking Additional Time at a Station

  • If there is no member booked in the following start time, you may take additional time at a station.

    → This is dependent on availability and must be confirmed by a Floor Coach.

Member Communication

We want it to be easy to get answers and support when you need it.

Instant Support (In-App)

Instant Support is available by clicking the menu lines in the GluteHouse app and is the fastest way to get help with app navigation and common questions.

Instant Support can help with:

  • Explaining membership policies

  • Make-up sessions and how they work

  • Guest pass, freeze and cancellation information and request forms

  • Progress photos

  • Coach Schedule

  • Updating payment method

  • And more related to GluteHouse membership and using the app

If your question or situation requires staff involvement, Instant Support will guide you on what to do next and route you to the appropriate place.

How to Reach the Team

  • You can message us through the ‘Message the Team’ tab in your GluteHouse app.

  • You may also text us at 786-504-4375.

  • The phone number you communicated with prior to signing up is not used for ongoing member communication.

Response Time

  • Messages and requests are responded to as soon as possible, depending on the request and gym hours.

Important Scheduling Notes

  • Please do not message or call if you are running late or need to cancel or change a session.

    → The only time to message us about booking sessions is if the Make-Up Session functionality is not working properly in the app.

Guest Passes

We love welcoming new faces to GluteHouse!

Members who have completed at least four GluteHouse (lower body) sessions are eligible to bring a guest to train with them.

Guest passes are available for GluteHouse sessions only and may not be used for ShredHouse sessions.

How Guest Passes Work

  • All guest passes must be requested through the Guest Pass Request Form located in the GluteHouse app.

  • Eligible members have access to unlimited guest passes.

  • There is no limit to how many guests you may bring during a cycle.

  • You are allowed one guest per session.

  • Once approved, your guest pass will be confirmed via in-app message.

Request Deadlines

Please submit guest pass requests by the following times:

  • 6:00 AM – 1:00 PM sessions & weekend sessions
    → Requests must be submitted by 7:00 PM the night before

  • 4:00 PM – 7:30 PM sessions
    → Requests must be submitted by 12:00 PM the day of

Guest Pricing

  • First-time local guests (Miami residents): Complimentary for their first visit

  • Returning local guests: $25 per session after the first complimentary visit

  • Out-of-town guests: $25 per session

  • Any applicable $25 guest fee will be charged to the member’s card on file once the guest pass is confirmed

When Bringing a Guest

Please help set your guest up for a great experience by:

  • Explaining the GluteHouse training model

  • Reviewing the movement videos with them before the session

  • Helping guide your guest through movements at each station

  • Arriving at least 10 minutes early so your guest can complete a liability waiver

Thank you for helping us keep the GluteHouse experience smooth, safe, and fun for everyone.

Phone Use + Filming in the Gym

We want the gym floor to stay focused, respectful, and comfortable for everyone.

  • Calls and FaceTime are not permitted on the gym floor.

  • Filming is allowed, but respecting other members’ privacy is required.

    → Please avoid capturing other members in the background.

    → Be mindful of tripod placement so it doesn’t interfere with equipment or movement.

  • Livestreaming workouts is not permitted.

If a coach asks you to adjust or pause filming to protect another member’s experience, we appreciate your understanding and cooperation.

Dogs in the Gym

For the safety and comfort of all members, pets are not permitted in the gym.

In accordance with federal and Florida law, service animals are permitted. A service animal is defined as trained to perform specific tasks for the benefit of an individual with a disability. Emotional support animals are not considered service animals under the law.

Service Animal Guidelines

  • Service animals must be under the handler’s control at all times.

  • The gym is not required to provide food, water, bedding, or a designated area for service animals.

  • The handler is fully responsible for supervising the service animal while in the facility.

Behavior & Safety

  • A service animal may be removed if it is out of control, not housebroken, or poses a direct threat to the health or safety of others.

Liability

  • Members are financially responsible for any damage caused by their service animal, consistent with our policies regarding damage to equipment or facilities.

Thank you for helping us maintain a safe, respectful, and consistent environment for everyone.

Membership Freezes

All freeze requests must be submitted through the Freeze Request Form in the GluteHouse app. To access the form, click your profile picture in the app.

Requests must be submitted at least 7 days before your desired freeze start date.

Freeze Length

  • Membership freezes are a minimum of 4 weeks and a maximum of 12 weeks.

Freeze Eligibility & Fees

  • Cycle-to-Cycle Members

    → May freeze their membership as needed with no fee.

  • Six-Cycle and One-Year Members:

    → Receive one complimentary freeze during a 12-month period.

    → Additional freezes within the same 12-month period are available for a $15 per-cycle fee.

Once approved, your freeze will be confirmed via in-app message.

Membership Cancellation + Billing + Fulfilling Membership Agreement

  • All GluteHouse memberships are recurring and billed every four weeks (28 days).

  • All cancellations require advance notice by submitting the Cancellation Request Form in the GluteHouse app.

  • By enrolling, members agree to the terms of their selected membership and commitment.

Cycle-to-Cycle Memberships

  • During your first cycle:

    → A 7-day notice is required to cancel.

  • After your first cycle:

    → A 28-day notice is required.

  • If your billing date falls within the notice window, a prorated charge will apply to cover the remaining days through the end of the notice period.

Six-Cycle & One-Year Commitments

  • Upon fulfilling your membership agreement, your membership continues at your current rate and may be canceled at any time with 28 days’ notice.

  • You may end your agreement early by paying 50% of the remaining agreement balance.

  • If your billing date falls within the 28-day notice window, a prorated charge will apply to cover the remaining days through the end of the notice period.

How to Submit a Cancellation

  • All cancellations must be submitted through the Cancellation Request Form in the GluteHouse app. To access the form, click your profile picture in the app.

  • Submitting the form immediately begins your required notice period.

  • Your membership will automatically end on the final day of your notice period, unless you specify a later “last day you expect to attend” in the form.

  • Cancellations are confirmed via in-app message.

Full details are outlined in your Membership Agreement and within the Cancellation Request Form in the GluteGang Info section of the app.